1. Introduction

Welcome to Traveaxiom's website. These terms & conditions of this website are guidelines for using our platform to book train tickets. By using our website, you acknowledge that you have read, understand, and agreed to accept these terms. If you do not agree with any part of these terms, kindly don't use our services. We have the right to update or modify these terms at any time.

2. Booking & payment

All train ticket bookings for this website are made based on availability. You can select the seat, travel routes, and scheduled options based on your train operators, and we do not guarantee ticket availability until the booking is confirmed.
Payments for the train tickets must be made using our accepted payment methods, which are available on our platform. We offer secure transactions through credit cards, debit cards, and other online payment gateways. When you complete a payment, you confirm you can use the selected payment method.
These ticket prices are changed based on the policies of the train operators. Prices depend on travel dates, classes, and train routes based on your travel destinations. We encourage users to see all price details before completing their purchase.

3. Modifications & Cancellation

Modify your bookings:
If you want to modify your train ticket, such as changing the date or upgrading the seat, the policies depend on the train operator. Some operators allow modifications without cancellation fees, while others may charge cancellation fees. If you want to make changes to your booking, you can check on our platform or contact our customer support for help.
Cancellation & Refund Policy:
If you want to cancel your train tickets, the train operator will determine your refund method. Some tickets are eligible for a full refund, and others may be nonrefundable. If cancellation fees apply, they will be deducted from the refund amount. Refunds are typically performed using the original payment method; however, processing durations depend on the operator and payment provider. To avoid any problems, kindly read the cancellation policy when booking. If you have any questions concerning refunds or cancellations, our support team can walk you through the process.

4. Travel guidelines

You must carry valid identification, as required by the train operator, for an easy and smooth booking process.
You must arrive at the station at least 30 minutes before departure. This can help with check-in, baggage handling, and security procedures.
We are not responsible for any delays, cancellations, or service disruptions caused by the train operators. If weather conditions are bad, technical issues or operational changes may impact train schedules. We advise passengers to stay updated on train status through real-time notifications provided by the train operator policy.

5. Limitation of liability

We only operate as a third-party booking service, Booking train tickets on behalf of the train operators. While we attempt to provide a smooth and reliable booking experience, we are not accountable for any issues caused by train operator policies, time changes, service failures, or disruptions.

6. Governing Law

Any disagreements, claims, or legal issues arising from using our platform or services must be handled in the appropriate legal jurisdiction established by law. By using our booking service, you agree to comply with these regulations and acknowledge that any legal proceedings must be conducted within the designated courts of jurisdiction.

7. Contact Information

For queries regarding these terms, contact us at:

Email

+1 (888) 510 9316

Phone

contact@traveaxiom.com

Terms and Conditions