Refund & Cancellations

At TraveAxiom, we value your travel plans and aim to provide a seamless booking experience. Please read our refund and cancellation policies carefully before making a reservation for trains or yachts.

Train Bookings

Cancellation Requests: Train tickets can be cancelled based on the fare rules of the carrier and must be submitted at least 24 to 72 hours before the scheduled departure, depending on the service provider.
Refunds: Refunds for eligible cancellations will be processed as per the train operator’s refund terms, usually within 7 to 14 business days. A service fee may apply.
Non-Refundable Tickets: Some discounted fares are non-refundable. Please review the fare conditions before booking.

Yacht Bookings

Cancellation Requests: Yacht charter cancellations must be submitted least 7 to 30 days in advance, depending on the terms of the charter provider.
Refunds: Full or partial refunds will be issued based on the cancellation date and the yacht company's policy. An administrative fee may be deducted.
Late Cancellations: Cancellations made less than 7 days prior to departure are generally non-refundable, unless otherwise stated by the operator.

Refund Policy

Our return procedure depends on whether you booked a train, or a yacht. For Train ticket refunds vary by rail provider and ticket type, with refundable tickets eligible for full or partial refunds and non-refundable tickets not refundable. Yacht refunds depend on the provider's cancellation policies; some bookings may offer partial refunds if canceled within a specific window, while others may be non-refundable.

No-Show Policy

Our no-show policy applies to yacht and train reservations to ensure fairness and transparency in our cancellation and refund procedures. A no-show is when a consumer fails to cancel their reservation in advance and does not show up for their planned departure. Customers are not eligible for refunds or travel credits in these instances, as no-shows result in the forfeiture of the entire fare. We encourage all travelers to carefully verify their booking details and notify us as soon as possible if their reservations need to be changed.

Contact Information

For any inquiries, cancellations, changes, or refund requests, Traveaxiom customer service team can assist you. You can reach us via email at contact@traveaxiom.com or by phone at +1 (801) 477-4474 . Our dedicated customer service representatives are here to support you and ensure your travel experience is as smooth and hassle-free as possible.