1. How to cancel a ticket

Call our customer support at +1 (888) 510 9316 or email contact@traveaxiom.com. Provide your booking numbers, the name you used for the reservation, and other details to help us locate your order quickly.
Once you confirm the cancellation, our team will process the request and update your status accordingly. You will get a confirmation email after the cancellation has been successfully processed.

2. Cancellation Policy

Cancellation fees vary depending on the ticket type and the train operator's policy. Customers can cancel their train bookings through our website or by contacting our customer support. The deadline for ticket cancellation is 24 hours before the train departure. Some tickets may be non-refundable or conditionally refundable, depending on the fare terms.

3. Refund Policy

If you have booked a refundable ticket, cancel it directly with us. If you are eligible, card issuers and banks will process a refund within 7-14 business days. Please note that service fees and processing charges are non-refundable.

4. Modifications and Rescheduling

Depending on availability and relevant fees, changes to travel dates or passenger details may be permitted.
Modification requests must be submitted at least 24 hours prior to departure.
Additional fees may apply based on the train operator's policy and ticket type.
Some promotional or discounted tickets may be ineligible for revisions. All modifications depend on fare circumstances and availability at the time of the request.

5. Returning tickets at the station

You can cancel your train ticket directly with us for an easy and smooth refund process. If you are unable to do so and select the return of your tickets at the station, the refund process takes a bit longer, as we will need to wait for the train operator to process the refund before issuing it to you. This takes time based on the operator's policy.

6. No-show policy

No refund will be issued if passengers do not board at the scheduled departure time. Kindly arrive at the station in advance to avoid missing your train. You must also carry important travel documents required for your trip, including passports, visas, and e-tickets.

Contact Us

For any queries regarding refunds and cancellations, you can call our customer support at +1 (888) 510 9316 or email us at contact@traveaxiom.com.

Refund and cancellation